Senior Manager / Manager – Operations

Arogga Ltd Dhaka

Job description

Position Overview
The Senior Manager / Manager – Operations will be responsible for leading end-to-end
warehouse, inventory, quality control, reverse logistics, and fulfillment operations to
ensure seamless product availability and customer experience. The role will drive
operational excellence, inventory health, logistics efficiency, and process improvements
while supporting Arogga's growth and expansion initiatives.
The ideal candidate will combine strong operational execution with analytical and
strategic capabilities to optimize supply chain performance, reduce operational losses,
and build scalable processes for a fast-growing health-tech and e-commerce business.

Responsibilities

Key Responsibilities
Warehouse Inbound Operations
● Lead inbound operations, including receiving, quality inspection, inventory put-away, and
stock management.
● Ensure inventory accuracy through regular audits, cycle counts, and reconciliation
processes.
● Develop and enforce SOPs to maintain operational efficiency and compliance.
Quality Control Audit
● Oversee quality control processes for inbound and returned products.
● Manage inventory audit and compliance activities across warehouse operations.
● Drive corrective and preventive actions to improve operational standards.
Reverse Logistics Expiry Management
● Lead reverse logistics operations, including product returns, inspections, and disposition
management.
● Monitor inventory aging and implement strategies to minimize expiry-related losses.
● Drive liquidation initiatives for near-expiry inventory in collaboration with commercial
teams.
Logistics Fulfillment
● Ensure efficient order fulfillment and dispatch operations.
● Work closely with logistics teams and partners to improve delivery performance and
service levels.
● Optimize operational costs while maintaining customer experience standards.
Demand Planning Operational Excellence
● Collaborate with Procurement, Commercial, and Supply Chain teams to align inventory
with demand forecasts.
● Identify process improvement opportunities and implement scalable solutions.
● Lead productivity, cost optimization, and operational excellence initiatives.
Expansion Strategic Projects
● Support warehouse expansion, process redesign, and operational scaling projects.
● Develop data-driven recommendations to improve capacity utilization and operational
performance.
● Participate in cross-functional initiatives to support business growth objectives.
Team Leadership
● Lead and develop warehouse, inventory, quality, and operational teams.
● Foster a culture of accountability, continuous improvement, and high performance.
● Monitor team KPIs and drive performance management initiatives.

Job description

Position Overview

The Senior Manager / Manager – Operations will be responsible for leading end-to-end

warehouse, inventory, quality control, reverse logistics, and fulfillment operations to

ensure seamless product availability and customer experience. The role will drive

operational excellence, inventory health, logistics efficiency, and process improvements

while supporting Arogga's growth and expansion initiatives.

The ideal candidate will combine strong operational execution with analytical and

strategic capabilities to optimize supply chain performance, reduce operational losses,

and build scalable processes for a fast-growing health-tech and e-commerce business.

Responsibilities

Key Responsibilities

Warehouse Inbound Operations

● Lead inbound operations, including receiving, quality inspection, inventory put-away, and

stock management.

● Ensure inventory accuracy through regular audits, cycle counts, and reconciliation

processes.

● Develop and enforce SOPs to maintain operational efficiency and compliance.

Quality Control Audit

● Oversee quality control processes for inbound and returned products.

● Manage inventory audit and compliance activities across warehouse operations.

● Drive corrective and preventive actions to improve operational standards.

Reverse Logistics Expiry Management

● Lead reverse logistics operations, including product returns, inspections, and disposition

management.

● Monitor inventory aging and implement strategies to minimize expiry-related losses.

● Drive liquidation initiatives for near-expiry inventory in collaboration with commercial

teams.

Logistics Fulfillment

● Ensure efficient order fulfillment and dispatch operations.

● Work closely with logistics teams and partners to improve delivery performance and

service levels.

● Optimize operational costs while maintaining customer experience standards.

Demand Planning Operational Excellence

● Collaborate with Procurement, Commercial, and Supply Chain teams to align inventory

with demand forecasts.

● Identify process improvement opportunities and implement scalable solutions.

● Lead productivity, cost optimization, and operational excellence initiatives.

Expansion Strategic Projects

● Support warehouse expansion, process redesign, and operational scaling projects.

● Develop data-driven recommendations to improve capacity utilization and operational

performance.

● Participate in cross-functional initiatives to support business growth objectives.

Team Leadership

● Lead and develop warehouse, inventory, quality, and operational teams.

● Foster a culture of accountability, continuous improvement, and high performance.

● Monitor team KPIs and drive performance management initiatives.